Wooden media console for living room storage with two cabinets 160 x 40 x 50cm

Store Information
This website is owned and operated by DECOR BY LUKE SMITH LLC.

Company Name: DECOR BY LUKE SMITH LLC
Address: 1668 COLLEEN STREET, SARASOTA, FL 34231, United States
Tax ID: 88-0791841
Phone: +1 (904) 891-7441
E-mail: info@decorbylukesmith.com
Business Hours: Monday – Friday, 8:00 – 18:00 (Eastern Time)
Contact us via email – we will respond within 24 business hours.

1. Scope of Exchange Policy
This exchange policy applies to all furniture and home items purchased through the Decorbylukesmith online store in the United States. After receiving a product, customers may request an exchange according to this policy.

2. Exchange within 14 Days
Customers may submit an exchange request within 14 days of receiving the product. The product for exchange must be in new condition, remaining suitable for resale.

3. Exchange Conditions
The product must meet the following conditions for exchange:

No damage or breakage
Product must remain resalable
Complete packaging and accessories
Requests that do not meet these conditions will not be processed. Customers must ensure the product meets these criteria.

4. Exchange Process
The exchange process includes the following steps:

Customer submits an exchange request within the allowed period via customer service
Provide the order number and product name
Customer service confirms that the product meets exchange conditions
Customer returns the product to the provided address
We ship the replacement product to the customer

5. Customer Service Assistance
Customers may contact customer service via email or phone for instructions, logistics information, and necessary forms. Responses are provided within 24 business hours.

6. Submission of Exchange Request
Requests must be submitted within 14 days of receipt and include:

Order number
Product name
Product photos (if required)

7. Shipping Costs for Exchange
All shipping costs for eligible exchanges are covered by Decorbylukesmith and prepaid shipping labels will be provided. Customers do not incur additional fees but must ensure secure packaging for the product.

8. Exchange Address
Products to be exchanged should be sent to:
1668 COLLEEN STREET, SARASOTA, FL 34231, United States

Ensure packaging is intact to prevent damage during transit.

9. Verification of Exchanged Products
Upon receipt, we will verify the product to confirm it meets exchange conditions, including appearance integrity, packaging condition.

10. Shipping of Replacement Product
After confirmation of compliance, the replacement product will be shipped within 1–3 business days. Customers will be notified of shipping details via email or phone.

11. Customer Obligations
During the exchange, customers must:

Provide accurate order and contact information
Properly package the product to ensure its safety
Follow the terms of the exchange policy
Ensure the product remains in new condition

12. Policy Updates
Decorbylukesmith reserves the right to update this exchange policy at any time. Updates are published on the website and take effect immediately. Requests must follow the policy in effect at the time of submission.

13. Contact
For any questions regarding this exchange policy or process:
E-mail: info@decorbylukesmith.com
Phone: +1 (904) 891-7441
We will respond within 24 business hours to assist customers with exchanges.

Store Information
This website is owned and operated by DECOR BY LUKE SMITH LLC

Company Name: DECOR BY LUKE SMITH LLC
Address: 1668 COLLEEN STREET, SARASOTA, FL 34231, United States
Tax ID: 88-0791841
Phone: +1 (904) 891-7441
Email: info@decorbylukesmith.com
Business Hours: Monday – Friday, 8:00 – 18:00 (Eastern Time)
Please contact us via email. We will respond within 24 business hours.

1. Scope of the Cancellation Policy
This cancellation policy applies to all furniture and home products purchased through the Decorbylukesmith online store in the United States, including chairs, beds, cabinets, tables, and related home accessories.

2. Cancellation Before Shipment
Customers may request order cancellation before the order has been shipped.
If the cancellation request is received and approved before shipment, Decorbylukesmith will cancel the order and issue a full refund to the original payment method within 2 business days.
No return process or additional fees will apply for orders canceled before shipment.

3. Cancellation After Shipment
Once an order has been shipped, it cannot be canceled directly during transit.
If a customer wishes to cancel an order after shipment, the customer must:
Receive the product first;
Contact Decorbylukesmith customer service within 14 days after delivery;
Return the product according to our return instructions.
After the returned product is received and inspected to confirm it meets the return conditions, Decorbylukesmith will process the refund.

4. Return Conditions After Shipment
To qualify for a refund after shipment, the returned product must:
Be unused and in new condition;
Have no damage, stains, scratches, or signs of improper use;
Include all original accessories, manuals, and packaging materials.
Products returned in damaged or incomplete condition may not qualify for a full refund.

5. Applicable Products
This cancellation and return policy applies to all furniture products and related accessories sold through Decorbylukesmith, except:
Customized products;
Made-to-order furniture;
Products damaged due to customer misuse or improper handling.

6. Cancellation and Return Request Process

Customers must contact Decorbylukesmith customer service by email:
Email: info@decorbylukesmith.com
Please provide:
Order number;
Reason for cancellation or return request;
Product photos (if the product has already been delivered).
Our customer service team will review the request and provide further instructions within 24 business hours.

7. Return Instructions
For approved returns after shipment, customers will receive return instructions from Decorbylukesmith.
The product should be shipped to:

1668 COLLEEN STREET, SARASOTA, FL 34231, United States

Customers should ensure the product is properly packaged to prevent damage during transportation.

8. Return Shipping Costs
Return shipping costs for products meeting the conditions are covered by Decorbylukesmith and prepaid shipping labels will be provided. Customers will not incur additional fees.

9. Refund Processing
After the returned product is received and inspected, Decorbylukesmith will process the refund within 2 business days.
Refunds will be issued to the original payment method used for the purchase.

10. Refund Amount
Refunds include the amount paid for the product, including applicable taxes. Shipping costs for the cancellation are covered by Decorbylukesmith and prepaid shipping labels will be provided.

11. Cancellation Confirmation
Customers will receive a confirmation email after submitting a cancellation request.
The confirmation will include:
Cancellation status;
Return instructions (if applicable);
Refund information.

12. Special Cases
For customized or made-to-order furniture, cancellation requests may not be accepted once production has started.
If a customized product arrives defective or damaged, customers should contact Decorbylukesmith customer service for assistance.

13. Customer Support
For any questions regarding cancellations or returns, please contact:
Decorbylukesmith Customer Service
Email: info@decorbylukesmith.com
We will respond within 24 business hours.